Layer 5 Solutions Hosting – Current operating policy re: Covid-19

This is relevant for all Layer 5 Solutions’ hosting customers. Stay safe and best wishes. COVID-19 Precautionary Measures… Our Services We anticipate no consequential issue with our various hosting services, and remain available for support via the normal channels. Netnorth followed its business continuity plan under our ISO27001 ISMS, commencing approximately 1 week prior to … Read more

SagePay Routing Issues – November 2017

We have a few Magento customers using SagePay. At around 1900 on Sunday 19th November we started receiving reports from our eCommerce customers that their sites were receiving timeout issues when their customers were pressing the all-important Place Order button. The message on screen and in logs should resemble something like: 2017-11-20 16:54:19.000000 (1511196859.8531) ALERT: … Read more

The Death of a Server – A Cautionary Tale

One of our hosting clients also has some services hosted… Elsewhere. And Elsewhere has a problem. The symptoms are easy to describe: The high-profile eCommerce installation that’s meant to be live and selling to the world – is dead. Not resting, not stunned, not pining for anything. Apache: dead, MySQL: dead, even Plesk: Dead. They’re all dead, Dave. … Read more